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ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays.
In the post-stay surveys, hotel customers are asked a number of questions about their stay and the hotel.
I was disappointed as this was not the hotel i selected.
Either your system kicked me out to this sister property and i did not realize this but i absolutely did not want to stay here. The rooms were a big disappoint The staff was very disorganized and not the most pleasant.
The pillows and bedding should have all been upgraded. With the hotel being inclusive, I felt like the staff still expected tips.
Also the air conditioning units were so noisy which made it nearly impossible to sleep at night. When I checked in the hotel it took about 1-1/2 hours because they did not have my reservation.
I was not prepared for the change and was disappointed that it was not the Pacifica I had visited in the past.
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Pueblo Bonito Pacifica Resort & Spa All-Inclusive Adults Only This impressive spa hotel has its own private beach and is located on the Pacific side, 5 minutes' drive from Cabo San Lucas.
Boasting fantastic views of the Pacific Ocean, it offers an award-winning spa and avant-garde design.
If it were not for them I would have not enjoyed my stay.
This was my 4th trip to Pacifica but first with its new "all inclusive" change.
Cabo San Lucas Airport is 20 minutes' drive away, and the hotel offers a shuttle service on request.